At DietMasala, we are committed to ensuring your satisfaction with our natural food and spice products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: You may return products within 5 days of delivery, provided they are unopened, unused, and in their original packaging.
  • Process: To initiate a return, contact our support team at [email protected] or call us at (+91) 99291-20302. Provide your order number and reason for return.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service.
  • Inspection: Once we receive your return, we will inspect the product to ensure it meets our return criteria.

Refunds

  • Eligibility: Refunds are issued for eligible returns or if the product is damaged, defective, or incorrect.
  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
  • Refund Method: Refunds will be credited to the original payment method. Please note that it may take additional time for your bank to reflect the refund.
  • Non-Refundable Items: Opened or used products, perishable items, or products purchased with a promotional discount (e.g., DIETM0425) are non-refundable unless defective.

Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos of the issue.
  • We will arrange a replacement or issue a full refund, including any shipping costs, at no additional charge.

Contact Us

For any questions or assistance with returns or refunds, reach out to us:

  • Email: [email protected]
  • Phone: (+91) 99291-20302
  • Address: Natural 18, A88, Goverdhan, LS Nagar, Naya Khera, Vidhya Dhar Nagar, Jaipur 302039, India

We value your trust in DietMasala and strive to make your shopping experience seamless and satisfactory.

Last Updated: June 15, 2025