Shipping Policy

Last updated on [3 Nov. 2022]

Diet Masala collaborates with multiple courier partners for shipping across India. We only have standard shipping available at the moment. Depending on the location, it takes 2-8 business days to be delivered. We accept orders only from India. Same day or 1-2 Days Delivery is only available in Jaipur (Rajasthan, India)

Diet Masala reserves the right to cancel an order within 24 hours from the time of order.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Diet Masala” (referred to as either “Dietmasala.com”, “We”, “Us” or “Our” in this Disclaimer) refers to [ANYA ANTIQUES]
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to [dietmasala.com], accessible from [https://dietmasala.com]
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. At Diet Masala, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999. For orders below that, we charge a Rs. 60 shipping fee.

2. Because each craftsman and artisan’s process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.

3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

4. Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.

5. As soon as your package ships, we will email you your package tracking information.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 4-8 business days (depending on the distance). Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: Standard
    Shipment cost: Rs.100per kg on average
    Estimated delivery time: 2-8 business days

Delivery delays can occasionally occur due to holidays or other situations.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

[Diet Masala] is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

[Diet Masala] is not liable for any products damaged or lost during shipping. If You see your order packages are damaged please, do not accept and return the order shipment and contact us.

Please save all packaging materials and damaged goods before filing a claim.

Cancellations

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: [contact-us]